Call center English practice and Scripts:
Hi guys! And Welcome back to the SpeakFluent.In(Speak Fluent on YouTube) . I’m your lovely supporter Mr. Sikandar Bihari.
Subscribe to my YouTube channel
In this article, I’m going to write a attractive post which can helps to improve your English speaking skills strong.
Full Course of Call Centre English Scripts[wp_ad_camp_1]
Opening script (Greetings & Call opening)
English: – Good morning/good afternoon/ good evening.
Welcome to BSNL, This is (______), how may I help you?
Hindi:- Namashkar BSNL mein apka swagat hai . Main (_______) apki kis prakar sahayata kar skta/skti hu?
(After listening concern)
(if problem is from our end then)
English:-We are sorry for the inconvenience that you are facing. Sure sir/mam we will help u regarding the same.
Hindi:-Maafi chahenge jo aapko dikat aie hai . Bilkul sir/ mam apki puri sahayta ki jaye gi.
English:-May I have some information from you for better assistance?
Hindi:-Aapki behtar sahayta k liye kya mai aapse kuch jaankari le sakta hu/le sakti ?
TSE has to ask following details from customer on every call as per required
For existing caller:-
English:- Sir May I know your register Mobile number/ job id number?
Hindi:- Kya main apka registered mobile number/ job id number jaan sakta hu / sakti hu?
For first time caller:-
English:-May I know your good name?
Hindi:-Kya main apka shub naam jaan sakta hu/ sakti hu?
IMEI no. of device is mandatory / serial no./Ticket id no.
Customer type,( Where the device hs been purchased from)
Address of customer with pin code( If customer is new)
English:-Thank you for the information
Hindi:-Jankari dene k liye dhanywad
(TSE has to mention type of device as per IMEI in remarks)
2) Hold Script
English:-May I place your call on hold while I fetch this information for you?
Hindi:-Kya is jankari ke liye main apki call hold pe rakh sakta hu/ sakti hu
3) Hold Reminder Script
English:-Thank you for being on line, it will take some more time to check your information please be on line..
Hindi:-Hold pe bane rehane ke liye dhanyawad apki information check karne mein samay lag raha hai kripya line pe bane rahiye
4) Hold End Script
English:-Thank you for being on hold
Hindi:-Hold par bane rehne ke liye dhanyawad
5) Call transfer Script
English:-Please stay on the line while I transfer your call to my senior for better assistance
Hindi:-Kriypa line pe bane rahiye jab tak main apki call behtar sahayta ke liye apne senior ko transfer kar raha hu
6) Supervisor Script
English:-Thank you for being on line. Your call has been transferred to senior. I am (______). (senior will continue the call)
Hindi:-Line par bane rehne ke liye dhanya wad. Apki call senior ko transfer ki gayi hai. Main (_______) baat kar rahi hu.
7) Further assistance Script
English:- Is there anything else may I help you with
Hindi:-Kya iske ilava main apki koi aur sahayata kar sakta hu
8) Closing Script
English:-Thank you for calling Datawind. Have a nice Day. Or have a nice time.
Hindi:-Datawind me call karne ke lie dhanyawad. apka din shubh rahe. Ya aapka samay shubh
9) Down time Script
English:- Due to technical upgradation we are not able to check your information please call us after 1 hour.
Hindi:- Mafi chahte hai k technical upgradation ke karan aapki jaankari check nahi kar pa rahe hai kripya 1 ghante baad call kare.
If you want to read more about English visite to Speak Fluent On YouTube channel. Please, share this articles to your friends and relatives through the share Button that contants below.[wp_ad_camp_3]